Frequently Asked Questions
Find answers to common questions about booking, payments, travel, and more. Can't find what you're looking for? Contact our support team.
Booking
How do I book a ticket?
Can I book tickets for someone else?
How far in advance can I book tickets?
Payment
What payment methods do you accept?
Is my payment information secure?
Can I get a refund if I cancel my booking?
Cancellation
What is your cancellation policy?
How do I cancel my booking?
Account
Do I need to create an account to book tickets?
How do I reset my password?
Events
Can I book event tickets through BilletU?
How do I find events in my city?
Still Need Help?
Our customer support team is here to assist you with any questions not covered above.